---
title: "Find trends in customer feedback · Lenexa Learn"
description: "Etsy's support team analyzes customer feedback in Gemini in Sheets. Spotting trends now takes minutes instead of hours."
url: https://www.lenexa.ai/learn/use-cases/find-trends-in-customer-feedback/
site: "Lenexa Learn"
---

Sales Marketing & Support

# Find trends in customer feedback

Etsy's support team analyzes customer feedback in Gemini in Sheets. Spotting trends now takes minutes instead of hours.

## Steps

1. Export reviews or survey answers.
2. Ask for themes and how often each comes up.
3. Act on the biggest issue.

## Prompt you can copy

```
Group these customer comments into themes, count each theme, and suggest one fix for the top 3: [paste]
```

## Tools

- Gemini

For Small businesses. Added October 12, 2026.

## Source

[vendor](https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders) · April 2026

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